Sunday, March 3, 2013
One thing I will be very glad to see when I return to US soil? Better customer service. I know, I know, those of you in the US are laughing right now.
But the one thing capitalism has done for America is give businesses just one small reason to keep customers happy. Because if we're unhappy with the service, there's (generally) 2-3 competitors we can move our business to.
Here in Bangalore? Not the case.
You've heard me complain about our dropped internet lines before, so I'll spare you the same ol' song and dance. In short, one of our internet lines stopped working (again), we called a repairman (again), he came (again), and then left without fixing the broken line. In addition, he caused the one working line to stop as well. So now, out of two lines (both of which we are still required to pay for) we have 0 Internet.
I'm typing this sitting in Jason's office.
The irritating thing about this? We have no alternative but to keep paying Airtel for their "service." There isn't really another option.
We have a third Internet line through a cable provider, but it goes down more often than Airtel, and we don't even have any contact information to lodge a complaint. I have to wait until the guys come to collect my monthly fee. Yes, that's right. We can't mail our payment. They send someone to our door to collect. Weird for a telecommunications company, right? (How much do you want to bet it's because internet payments aren't reliable because the internet is down too often - HA!)
I try to remind myself that internet connectivity is a luxury, not a need. Until I remember that this past week, we haven't had reliable running water, either.
....so, there really isn't an actual point to this blog, other than to say "be nice to your internet providers" to all my US friends and family, because you don't know how good you have it.
But the one thing capitalism has done for America is give businesses just one small reason to keep customers happy. Because if we're unhappy with the service, there's (generally) 2-3 competitors we can move our business to.
Here in Bangalore? Not the case.
You've heard me complain about our dropped internet lines before, so I'll spare you the same ol' song and dance. In short, one of our internet lines stopped working (again), we called a repairman (again), he came (again), and then left without fixing the broken line. In addition, he caused the one working line to stop as well. So now, out of two lines (both of which we are still required to pay for) we have 0 Internet.
I'm typing this sitting in Jason's office.
The irritating thing about this? We have no alternative but to keep paying Airtel for their "service." There isn't really another option.
We have a third Internet line through a cable provider, but it goes down more often than Airtel, and we don't even have any contact information to lodge a complaint. I have to wait until the guys come to collect my monthly fee. Yes, that's right. We can't mail our payment. They send someone to our door to collect. Weird for a telecommunications company, right? (How much do you want to bet it's because internet payments aren't reliable because the internet is down too often - HA!)
I try to remind myself that internet connectivity is a luxury, not a need. Until I remember that this past week, we haven't had reliable running water, either.
....so, there really isn't an actual point to this blog, other than to say "be nice to your internet providers" to all my US friends and family, because you don't know how good you have it.
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